2000 Quality Management Systems:
The updated quality management system provides organisations with a structured method of recording 'best practice' and a planned means of achieving continual improvements through the setting of objectives and targets. The update also is less demanding than its previous version regarding the level of paperwork, procedures and detail considered essential for an effective management system. Indeed, it looks much more closely at achievements, improvements, levels of customer satisfaction; rather than looking for strict conformity to precise procedures and work instructions.